Electronic Engagement
A Guide for Public Sector Managers
Authored by: Peter ChenPlease read Conditions of use before downloading the formats.
Description
Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers’ expectations about service quality.
This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders.
An engaging, provocative and thorough survey of available technologies and potential applications, this is a ‘must read’ for policy and program practitioners who are considering options for electronic engagement.
Details
- ISBN (print):
- 9781921313097
- ISBN (online):
- 9781921313103
- Publication date:
- Mar 2007
- Imprint:
- ANU Press
- DOI:
- http://doi.org/10.22459/EE.03.2007
- Series:
- Australia and New Zealand School of Government (ANZSOG)
- Co-publisher:
- The Australia and New Zealand School of Government (ANZSOG)
- Disciplines:
- Engineering & Computer Science: Computer Science & Information Systems; Social Sciences: Social Policy & Administration
- Countries:
- Australia
PDF Chapters
Please read Conditions of use before downloading the formats.
- Preliminary Pages (PDF, 339KB)
- Foreword (PDF, 80KB)
- Preface (PDF, 81KB)
- About the Author (PDF, 297KB)
- Acknowledgements (PDF, 53KB)
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