Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers’ expectations about service quality.

This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders.

This collection of papers is concerned with issues of policy development, practice, implementation and performance. It represents a range of views about diverse subjects by individuals who are, for the most part, in the public eye and who have the capacity to influence the shape and the reality of public policy. Each has a story to tell, with insights that can only be drawn by those working at the ‘sharp end’ of policy.

In this monograph, Jennifer Craik undertakes a critical and historical analysis of the main imperatives of arts and cultural policy in Australia. With forensic skill she examines the financial and policy instruments commonly relied upon in this much contested and diverse area of public policy. Craik uses her analysis of past and current policy responses as a platform for articulating future options. This is a valuable work for cultural professionals and administrators, art historians and, indeed, anyone with an abiding interest in the management of the nation’s cultural estate.

A revised and updated 2014 edition of Caretaker Conventions in Australasia is available.

‘Mind the Gap!’ is an almost iconic exhortation, originating in the London Underground, warning travellers to be careful when navigating the ‘gap’ between the platform and train. In this volume, Peter Carroll, Rex Deighton-Smith, Helen Silver and Chris Walker retrospectively assess the ‘gap’ — no less dynamic and perilous in a public policy context — between the promise and performance of successive waves of regulation in Australia since the 1980s.

In this monograph, five former secretaries of the Department of Foreign Affairs and Trade (DFAT) reflect on their experiences and the challenges of their times. A far cry from the pukka fantasies of ‘Yes Minister’, their recollections reveal the realpolitik of the policy front line where the secretary must stay ahead of emerging themes and issues in Australia’s international relations while simultaneously exercising governance oversight and providing leadership to a large, professional, diverse and dispersed organisation.

‘Leadership’ is routinely admired, vilified, ridiculed, invoked, trivialised, explained and speculated about in the media and in everyday conversation. Despite all this talk, there is surprisingly little consensus about how to answer basic questions about the nature, place, role and impact of leadership in contemporary society. This book brings together academics from a broad array of social science disciplines who are interested in contemporary understandings of leadership in the public domain.

Centrelink was established in 1997 as part of the Howard government’s bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery ‘provider’ agency separated from the policy functions of the ‘purchaser’. Carved out of a monolithic Department of Social Security, Centrelink was established along ‘business lines’ operating 320 service centres and delivering payments to 10 million Australians.

This collection of ‘critical reflections’ on Australian public policy offers a valuable contribution to public discussion of important political and policy issues facing our nation and society. These essays are important not only because of the reputation and position of the various contributors, but because they are incredibly ‘content rich’ and brimming with new ideas.

‘Consultation’ has become something of a mantra in contemporary governance. Governments well understand that policy occurs in a highly contestable environment in which there are multiple, and often competing interests. They well recognise the political imperative to ‘engage’ stakeholders in order to manage potential conflict and, hopefully, obtain acceptance for their policies and programs.