Once stakeholder commitment is established, a formal engagement plan will be developed. This takes the form of a formal work plan and might simply be an elaboration of the proposals and associated documentation developed to date. The work plan needs to address:
In addition, the engagement plan can serve as a formal, or informal ‘contract’ with the public. In areas where participation has been poor because of low levels of trust, making this document participative, or public, can be useful to demonstrate commitment to the engagement approach by the agency and provide a benchmark against which agency performance can be observed by stakeholders and potential participants.
As the implementation process moves forward, the formal engagement plan can serve as the basis for supporting documentation such as:
Good documentation, from the outset of the project, will greatly assist in the process of post-project review and project termination.